We offer a 100% satisfaction guarantee on all orders. If your order does not reach your full expectations, we will refund the amount for all unused, unopened merchandise from your order. Refunds need to be addressed within 7 business days from receipt. Customers are responsible for the return shipping fee, and it is NOT refundable. Refunds are made in the original form of payment and are issued to the original buyer. If an item may be considered defective, please email Omolashes.com indicating your name and order number. Defective items need to be addressed within 7 days from receipt. If the product is deemed defective by Omolashes.com, you will be eligible for a refund or replacement of the same item Please take into consideration that we only accept returns from Omolashes.com
1) We do not offer exchanges between products
2) All collection sets must be returned as a whole in order to receive refund
Please allow 7-14 business days for your return to be processed. Please allow 5-10 business days for the refund charge to reflect onto your bank statement. Please email Omolashes.com for any further inquiries.
TRACKING YOUR ORDER
When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number.
Please allow 24 – 48 hours for the tracking information to show on the USPS website.
Please track your packages. Omo Lashes is not responsible for lost or stolen shipments. Packages may/will be left at your front door by the postal courier if no one is home to receive it. We do not have control over what happens to your package once the postal courier delivers it.
We do not replace or refund orders that are scanned "delivered" by USPS. ***
We are not responsible for lost or stolen packages or packages delayed in transit.
If there is a problem with your package delivery or tracking number, please contact USPS directly.
If USPS Tracking confirms that the package was "Delivered", no refunds or replacements will be granted.
If your order is returned to us due to an incorrect address, insufficient address, abandoned package, or refused package, you are responsible for the original shipping cost. This amount will be deducted from your order. No exceptions!
If you need any further assistance, please contact Omolashes at Omolashes@gmail.com